By Greg N: This books packs a lot of useful guidance into 100 pages, yet is very easy to read. It’s obvious the author has had many years of experience in clinical settings and has been able to learn what works with different types of people and what doesn’t. She conveys this information is a very logical manner, identifying 17 different patient types and providing concrete tips on how to best communicate with them. Definitely a very useful and practical book!
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