By Scott L: As a practicing physician and medical director of patient experience, I found this book to be very impactful in it’s application with practitioners as well as patients. The author sets the foundation of this book to be centered around mindfulness as she very nicely fills in information gaps for both patients and practitioners to help understand the health care engagement from all perspectives allowing one to become more empathetic and understanding to the needs of others as well as how to prepare to have one’s own needs met in a healthy prepared manner. This text should be included in all medical training for practitioners as well as preparing any patient to get the most out of each and every healthcare engagement including giving the patient a better understanding of what practitioners are experiencing behind closed doors before and after the health care engagement. Nonye’s book sets the stage for a huge step forward to a much better patient experience!